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Select a
Students: An account on the Faculty/Staff: College e-mail
accounts are created automatically when you become an employee of the 2.
I
have forgotten or never knew my password. How do I change the password on my
account? Students: You may go to Cougar Trail to change your password. Once you log on to Cougar Trail, scroll down to the bottom of the page and set your Cougars password. Faculty/Staff: Contact Help Desk at 953-DESK to change your password. 3. Why am I not getting all my College email
when I forward my email to Yahoo? Students: Not all College email is being delivered to accounts forwarded to Yahoo. They seem to be filtering out email sent to large populations of students such as email sent to all students. 4. What do I do if Cougar Trail or WebMail
won’t accept my password? Students: ∙ Password must be at least 6 characters
in length 5. How do I add/remove a forward on my
account? Students: Go to http://www.cofc.edu/webmail/. 6. Can I make the entries in my previous
address book available in Unfortunately, you cannot transfer addresses from other electronic address books, since there is no standard Internet address book format. However, if you click on the From: address in any message (in the message, not the index), you will be taken to the add-to-address-book page. 7. How do I send mail to multiple people? You can send mail to a group of people by placing a comma ',' between the addresses in either the To:, CC:, or BCC: fields. You can setup a group of people in your addressbook using this same method. 8. After I login, It's likely that your web browser is not accepting cookies. To fix this: For Netscape: For Internet Explorer: 9. After I login, This can be caused by a couple of things: ∙Your web browser does not have Javascript enabled. To fix this: For Netscape: For Internet Explorer: ∙You are hitting the enter key after entering your password. Make sure to click the check mail button instead. ∙You are using the Auto Complete feature on Internet Explorer. To fix this: Tools -> Internet Options -> Content -> Auto Complete -> uncheck Forms 10. What do I do to fix a “Quota
Exceeded” error? The webserver
running Users have a 50 Megabyte quota for mail stored on our webmail server. After you have uploaded 50 MB worth of attachments, you must click on Logout to clean these attachments out. This total includes trmporary files from messages in the INBOX, all saved-mail folders, sent-mail folders, and file attachments. Sometimes files you delete persist on the
server. To correct this, next time you log in, enter If you believe you are under the quota and seeing this message in error, email webmail-help@cofc.edu. You may download mailfolders to your local machine with the "Export Folders" command from the Folders page to save your data before deleting it from the server. 11. How do I empty my TRASH folder? Go to folder manager, click on the button in front of the folder name then click on empty. WebMail may be showing you that it is empty, but it does not show how large it is until you open it. If you are already over quota, WebMail will not be able to show you until you make some room by emptying your TRASH folder. 12. Why can't I see all of my folders? You will have to subscribe to your folders again to be able to see them. After you log on to WebMail, click on "Folder Manager", click on "Subscriptions", then "Subscribe All" and then "Save Changes". Now you will be able to see all of your folders. 13. Why is my email doubling each time
I try to delete an email? You are probably over quota in your home directory. First go to folder manager and empty your TRASH folder (click on the button in front of the folder name and click empty at the top - even if WebMail says it is empty) then click on "logout". If this did not help, you may have a large email in your INBOX or you are over quota in your sent-mail folder space. Try sorting your email by size by clicking on the "Size" header twice. Now look for any email that has the MB characters beside its size. As long as you have enough space available in your account, you can either delete the email or try forwarding it to another account. If you don't see any large emails in you INBOX, then refer to question #13 above and start cleaning out some of your sent-mail folders. You can also go to http://mail2web.com and use your College email address and password to log on. Now you should be able to clean out your INBOX. If you cannot do this, call the Student Help Desk at 953-5457 or email webmail-help@cofc.edu. Also, please refer to question #10 above to flush out your WebMail temporary files. 14. Why is my inbox empty when I log
on to WebMail? First, log on to WebMail and click on get new email. If you still don't see your email, it may be that you have your email forwarded to another email account, if this is the case, you will not receive any email in your College account. Refer to question #5 above if you want that forward removed. You may have also gone into account info and changed the protocol from IMAP to POP3. The only way to fix this is to email WebMail-help@cofc.edu and we will fix the problem. If you need to read your email immediately, you can go to http://web2mail.com and read your email there. 15. Why can't I log in to my email account and I
could yesterday? Have you been getting email from StudentEmailAdministrator@cofc.edu that has a subject of Quota Alert? Once your /home directory is over quota you have 6 days to clean your sent-mail folders up. After that, the system will not allow you to log in again. You have to call The Student Help Desk at 953-5457 or email webmail-help@cofc.edu from another email account. Also, your INBOX may have gotten over quota over night because someone sent you a very large email over night. Refer to question #12 above. |
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